• An Understanding of the Islamic Banking Industry from Customers’ Perspective

    Author(s):
    Rebeka Sultana Chowdhury
    Editor(s):
    Alim Al Ayub Ahmed (see profile)
    Date:
    2016
    Group(s):
    Archives, Asian Business Review, Business Management, Literature and Economics, Scholarly Communication
    Item Type:
    Article
    Permanent URL:
    http://dx.doi.org/10.17613/s5ck-xc49
    Abstract:
    During the last decade, conventional banks faced stiff competition from Islamic bank. The main purpose of the study is to find out the customers’ perspective on Islamic banking in Bangladesh. The study was based on both primary and secondary data. For collecting primary data, a questionnaire survey was conducted among Islamic banks’ customers. Selection of respondents was based on random sampling as well as the convenient sampling method. Customer opinions were measured by a 5-point Likert scale. Customers’ perspectives have been measured with respect to various aspects (service quality, profit rate, service charge, internet banking, employee proficiency, etc.). Findings of the study reveal that the respondents think positively about almost all aspects of the Islamic bank.
    Metadata:
    Published as:
    Journal article    
    Status:
    Published
    Last Updated:
    3 years ago
    License:
    Attribution-NonCommercial
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