• Total Quality Management as a Tool for Decision Making

    Author(s):
    Md. Abdus Sabur
    Editor(s):
    Alim Al Ayub Ahmed (see profile)
    Date:
    2013
    Group(s):
    Archives, Asian Business Review, Literature and Economics, Open Educational Resources, Scholarly Communication
    Item Type:
    Article
    Permanent URL:
    http://dx.doi.org/10.17613/2fbn-df07
    Abstract:
    TQM means keeping the organization running smoothly with continuous input from our owners/customers. The major components of TQM are quality information, rewards for results, cooperation, secured jobs, fairness, equitable compensation, employees ownership stake etc the guiding principles are customer satisfaction safety, elimination of errors and defects, continuous improvement, employee empowerment etc The major constraints are lack of top management support, commitment, over dependence on computerized quality control, no market research, management by fear etc .
    Metadata:
    Published as:
    Journal article    
    Status:
    Published
    Last Updated:
    3 years ago
    License:
    Attribution-NonCommercial
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